אנא קראו את מדיניות המשלוח, מדיניות ההחזרות, הוראות שימוש במוצר, הוראות ההתקנה ותנאי האחריות שלי על ידי לחיצה כאן

 PACKAGING:

Your order will be packaged in a designed craft box which is also a beautiful gift box.

It will be secured in the box to avoid any damage on its journey to you. However, if there is a problem with the item you received - please contact me and I'll be happy to help. read my shop policy for further information.

Any question? I'm here to help! don't hesitate to contact me with any special requests or questions.

1. What materials are used in your lighting fixtures?

All of my lighting fixtures are handcrafted using high-quality materials, including sustainably sourced wood, hand-blown glass, premium metals, and eco-friendly finishes. Each piece is carefully crafted to ensure durability, aesthetic appeal, and sustainability.

2. Are the lighting fixtures customizable?

Yes! Many of my designs can be customized to fit your specific needs. Whether you need a different size, color, or finish, I'm happy to work with you to create a piece that perfectly complements your space. Please contact me to discuss customization options and if you'd like to schedule an online meeting I'd be happy to help!

3. How long does it take to receive a custom order?

Custom orders typically take 4-6 weeks to complete, depending on the complexity of the design and our current workload. I will provide you with an estimated timeline when you place your order and keep you updated throughout the process.

4. Do your lighting fixtures come with bulbs?

Some of our lighting fixtures include bulbs, while others do not. Please refer to the product's information section to see whether bulbs are included with your specific item.

5. How should I care for my handmade lighting fixture?

To maintain the beauty and longevity of your handmade lighting fixture, I recommend gently dusting it with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that could damage the finish. For more detailed care instructions, please refer to the care guide included with your purchase.

6. Do you ship internationally?

Yes, I offer international shipping to most countries. Shipping rates and times will vary depending on your location. Please note that international customers are responsible for any customs fees or import taxes that may apply.

7. What is your return policy?

I want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 10 days of delivery for a full refund, minus shipping costs. Please note that custom orders are non-refundable. For more details, please refer to my return policy page.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.

9. Do you offer gift options?

Yes, I offer gift wrapping and the option to include a personalized message with your order. Simply add your request at checkout, and I'll take care of the rest!

10. How can I contact you if I have more questions?

I'm here to help! If you have any additional questions or need assistance with your order, please don’t hesitate to reach out to me via my contact page, email, or phone. I’ll respond as quickly as possible.

Each item is carefully handcrafted; unlike mass-produced pieces, there are no standard items here! Each item features subtle, deliberate variations, ensuring it's uniquely made just for you. If you have any special requests, don't hesitate to reach out - I'm happy to help!

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